As a web development agency, we aim to bring the highest level of professional service to our clients; smooth operations are paramount to being able to deliver quality work and for this to happen all parties need to be on the same page. We know that sometimes life gets in the way and you may need to request a refund on fees already paid for our services – in all cases we strive to be fair, approach such situations in good faith and come with a solution that is beneficial to all parties. That said, in case a refund is requested and granted, all property created by us, including code, graphics and content shall remain property of ZeroCreations.

General Refund Policy Guidelines

Web Design & Development

Web development, is time and resource intensive; just setting up a project requires significant commitment and planning on our part. Therefore, once a project is agreed upon, a non-refundable deposit is required to cover our expenses. In case of cancellation, delay or postponement of the project by the client we also reserve the right to charge the client for all accumulated and agreed upon third-party expenses (licenses, completed or paid-for outsourced work etc.), parts of the project already completed as well as retain all monies paid to us to date. In the course of a project we will always inform the client of any third-party expenses

All projects that are defined as completed within the scope of the agreed-upon work are considered non-refundable.